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Services and support resources
Discover the support, services and help resources available for your Icad solutions.
Your success is our mission
Your success is our mission
We work to ensure your success in using Icad solutions, and we are always in direct contact with you on a personalized basis. From the moment you consider acquiring an Icad solution to the whole process of implementation and use, we will be with you every day to provide you with continuous and tailored support:
Your day to day support
Helpdesk
Your subscription to an Icad solution includes free access to technical and personalized assistance from our team. Access the Helpdesk and create an incident ticket to get help in less than 48 hrs.
Your support services
Don't know which Icad solution is best for you?
Our team helps you choose the best option through a completely free consultancy and a 100% live demo.
Our company has been helping companies around the world for more than 25 years to find the Icad solution that best suits their production processes, helping them to maximize the results of their objectives.
Our company has been helping companies around the world for more than 25 years to find the Icad solution that best suits their production processes, helping them to maximize the results of their objectives.
Implement and execute your Icad solutions
We accompany you in the full implementation of Icad systems and solutions in your company's workflow and when executing specific projects through our contractable consultancies. We will assist you to achieve an adequate interconnection in your team's workflow and to improve your competitiveness and productivity, identifying your needs, weaknesses and strengths, or accompanying you in the execution of your tools in a specific project.
Your support services
Advisory
Don't know which Icad solution is best for you?
Our team helps you choose the best option through a completely free consultancy and a 100% live demo.
Our company has been helping companies around the world for more than 25 years to find the Icad solution that best suits their production processes, helping them to maximize the results of their objectives.
Our company has been helping companies around the world for more than 25 years to find the Icad solution that best suits their production processes, helping them to maximize the results of their objectives.
Consulting
Implement and execute your Icad solutions
We accompany you in the full implementation of Icad systems and solutions in your company's workflow and when executing specific projects through our contractable consultancies. We will assist you to achieve an adequate interconnection in your team's workflow and to improve your competitiveness and productivity, identifying your needs, weaknesses and strengths, or accompanying you in the execution of your tools in a specific project.
FAQ's
Find solutions to your most recurring doubts and problems.
Subscription and renewal
Training and support
Installation and technical requirements
Security and integration
Subscription and renewal
How can I get the software?
You can obtain Icad by completing the contact form that you will find in our home menu. After completing it, we will contact you so that you can solve all your doubts and start the process.
What is the cost of the subscription?
For pricing information, we invite you to contact us through the “Contact” section of the navigation menu on our website.
What does the subscription include?
Your subscription includes the use of the license during the subscription period, all upgrades (from minor changes to major updates) and access to our Helpdesk support service.
What are the types of Icad subscriptions?
You can subscribe to Icad on a monthly or annual basis, whichever you prefer.
Can I change my subscription plan if my needs change over time?
Yes, you can change to a higher plan at any time to adapt it to your needs.
In addition to the subscription, do I have to pay for any additional services?
If this is your first subscription, you will need to perform a training course, which has an additional cost. If you are already a customer and need more licenses of the same type, you will only pay for the additional licenses, with no extra charges, unless you request a refresher course or hourly training. Learn more by visiting our training page.
Is there a free trial period available?
For more information about trial periods, we invite you to contact us directly.
How do I know when my subscription expires? Do I receive any kind of notice?
The program will notify you daily one month before your subscription expires. In addition, you will receive an email with the renewal pricing so that you can confirm it in time.
Training and support
During the initial implementation of the software, is customized training offered?
Yes, the first subscription to Icad requires a customized training course, which is essential to get the most out of the software.
Do you offer any service in case of questions after the initial training?
After completing the training course, your subscription includes ongoing technical support from our team to resolve any questions or problems you may have while using the software.
I am not sure how I could integrate the software solutions in my company, do you offer a consulting service?
Yes, at Red21 we offer a personalized assistance service to help you choose the solutions that best suit your company.
Installation and technical requirements
How will I receive and install my license?
You will receive an email with your license information, along with simple installation instructions.
What are the minimum requirements to install any Icad software on my computer?
-Processor: I7 or higher.
-Memory: 16 GB RAM.
-Disk: SSD recommended to speed up the operating system and applications.
-Dedicated graphics card with at least 4GB of memory (we recommend NVIDIA RTX 2060 or GTX 1060Ti).
-Minimum screen resolution of 1920 x 1080.
-Operating system: Windows 64-bit.
In which languages are Icad softwares available?
Icad is available in English, Spanish, Italian, Russian, Chinese, Turkish, French, Portuguese and Greek.
Security and integration
What security measures are implemented in Icad to protect the information of subscribed users?
The information is stored locally on the users' computers, so each user is responsible for protecting their data.
Can I work with my suppliers remotely with Icad?
Yes, with Icad Workspace (included in some Icad Lancer and Icad Evolve plans) you can share information about models, materials, accessories, patterns and consumptions with your customers and/or suppliers remotely.